Recently Facebook released its legacy contact feature in the UK. This is a welcome move by Facebook and highlights the importance of ‘digital legacy’.
However, our digital life and digital footprint goes beyond Facebook and Google. We have pointed out the enormous difficulties loved ones can face trying to unravel their deceased’s digital property.
While Louise Palmer’s story is still fresh in our minds, story of Susan Rowan is surfacing digital legacy problems with another internet giant – Skype.
Susan tried to sort out her husband’s financial affairs after he died of cancer in January. She tried to close his online accounts but was faced with a long painful process of dealing with customer support centres of the online services.
Her experience with Skype left her feeling distressed. To begin with, it was difficult for Susan to contact their customer service over the phone. She had to use web chat and then they refused to refund £25.46 credit to her.
There are many more such cases of family members getting affected by lack of access to digital accounts.
At Planned Departure, our vision is to empower individual to take control of digital life and digital legacy.
The media coverages and now solution from Facebook are helpful in promoting the cause of digital legacy. The UK Law Society has advised people to leave a digital legacy after death, and an increasing number of lawyers are becoming vocal on the same issue.
There is still a long way to go and we need your support!