Why your Skype credits could be lost – Forever!

Recently Facebook released its legacy contact feature in the UK. This is a welcome move by Facebook and highlights the importance of ‘digital legacy’.

However, our digital life and digital footprint goes beyond Facebook and Google. We have pointed out the enormous difficulties loved ones can face trying to unravel their deceased’s digital property. 

While Louise Palmer’s story is still fresh in our minds, story of Susan Rowan is surfacing digital legacy problems with another internet giant – Skype.

Susan tried to sort out her husband’s financial affairs after he died of cancer in January. She tried to close his online accounts but was faced with a long painful process of dealing with customer support centres of the online services.

Her experience with Skype left her feeling distressed. To begin with, it was difficult for Susan to contact their customer service over the phone. She had to use web chat and then they refused to refund £25.46 credit to her.

There are many more such cases of family members getting affected by lack of access to digital accounts.

At Planned Departure, our vision is to empower individual to take control of digital life and digital legacy.

The media coverages and now solution from Facebook are helpful in promoting the cause of digital legacy. The UK Law Society has advised people to leave a digital legacy after death, and an increasing number of lawyers are becoming vocal on the same issue.

There is still a long way to go and we need your support!

Please join Planned Departure or contact us for offering digital legacy solution to your clients.

Author: Planned Departure

Living and working in this digital era, our social media accounts – from Facebook, Twitter, Flickr to the likes of Pinterest – are increasing not only in number but also in volume. Additionally, many of us have domain names registered and libraries of movies, digital music and e-Books that can be of significant value. And let's not forget about Bitcoin and other virtual currencies! For the majority of us, these accounts and digital assets are likely to outlive us. And when we die, it is left up to family members and estate executors to sift through them all. Furthermore, even though they may have all the required passwords necessary for these accounts, many heirs will discover that they have no clear authority to access, or even to manage, the online accounts of their deceased loved ones. With the value of individuals' digital assets globally measured in the hundreds of billions of dollars, planning for the protection of our digital assets has moved to centre stage. It is essential that our online and social media accounts are included as part of the estate planning process. Failure to do so may not only deprive those we leave behind of fond memories and (possibly) a little nest egg, it could also leave us vulnerable to postmortem identity theft if fraudsters get to use our personal details to apply for credit facilities whilst our accounts remain unguarded. Planned Departure resolves these issues. We provide you with the ability not only to protect your digital assets, but also to clearly indicate who can access your online accounts and who should benefit from them. Create piece of mind today by registering with us in one quick and easy process.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s